Process & deliverables
A monthly content calendar, finished post-ready creative (designed static posts and, on Growth and Scale, short-form video), and scheduling. Exact volume and platform coverage depend on tier — Starter $49.99 covers 4 designed static posts on 1 platform with email support; Growth $89.99 covers 8 posts plus 1 short-form video on 1 platform with email support and 1 calendar revision round; Scale $189.99 covers 16 posts plus 2 short-form videos on 1 platform with light community management (1 business day reply SLA) and an end-of-month text performance summary. See the Pricing page.
Onboarding takes 5–7 business days (written brand intake plus a 30-minute kickoff call). A 30-day content calendar is delivered for written approval by day 7. Production begins immediately after sign-off and the first scheduled post typically goes live in week 2 or 3 depending on platform mix.
Growth and Scale each include one revision round per monthly content calendar. Starter does not include calendar revisions. Each piece of creative includes one structured revision round. Additional rounds are available at the hourly rate set out in the service agreement.
AI is used only for research, summarization, and rough drafting that our team then rewrites. Published creative is produced by humans against your brand voice. We disclose this because clients deserve to know the difference between an agency that thinks and an agency that pipes AI output to your account.
Comments, DMs and tagged mentions are triaged per a documented reply playbook agreed at onboarding. Scale has a 1 business day reply SLA. Starter and Growth do not include community management. We never impersonate the founder publicly; sensitive issues (order problems, complaints, PR-adjacent comments) are escalated to your team.
Pricing & billing
Each service month is paid by a one-time Stripe invoice or payment link before work begins. Elyvra does not use automatic recurring billing. Future months are invoiced only after written client approval.
Yes. You can upgrade or downgrade at any time. Changes take effect on the next service month's invoice.
Unused deliverable slots do not roll over to the next service month. Each invoice covers a defined scope of work delivered within that service month.
Because Elyvra does not automatically renew packages, there is no need to cancel future billing. To stop after the current service month, simply do not approve the next invoice. You will receive every deliverable paid for in the current month. See the full Refund Policy.
The first monthly invoice is refundable within 7 days if production has not started. Once a deliverable for the billing month is in production, that month is non-refundable. Project-based engagements have a separate pro-rata refund structure. Full details on our Refund Policy page.
Credit and debit cards (Visa, Mastercard, Amex, Discover) processed by Stripe. SEPA bank transfers are available for Scale clients on request.
Ownership & legal
You do. All creative produced under an Elyvra engagement is work-for-hire. Full IP transfers to your business on final payment for the applicable service month, with a written assignment in our standard service agreement. Source files are delivered for your archive on final payment.
Yes. We're happy to sign a mutual NDA before sharing any confidential business information. All client work is kept confidential by default per our Terms of Service.
Only with your written permission. We don't publish client work, names, or results without explicit consent.
Fit & engagement
No. Elyvra delivers strategy, production, posting and reporting under monthly service packages; we do not guarantee specific follower counts, engagement rates or revenue outcomes, which depend on factors outside our control including product-market fit, paid spend and seasonality. Any agency that guarantees growth numbers is overpromising.
Non-regulated consumer brands shipping a real physical product — apparel, non-medical and non-claim-based beauty and accessory brands, home goods, and non-ingestible packaged consumer products. Founder-led brands where the founder is the voice, and professional service firms competing on expertise. Elyvra is best fit for brands with established product-market fit and a monthly content budget that fits our package tiers.
Yes. If we don't think we can deliver good work — wrong category, wrong stage, wrong expectations — we'll say so during the discovery call and recommend alternatives.
We do not take on adult content, gambling, regulated financial advice without licenses, ingestibles, supplements, CBD or cannabis-adjacent products, alcohol, multi-level marketing schemes, or any business making health or income claims.